FAQs

Frequently Asked Questions

Why should I hire Caring Hands Caregivers?

Experience the personalized service of a smaller, focused agency. We limit our size by design, so that we provide a higher level of service, not found in many agencies.
Work with an experienced caregiver. Our caregivers average over 5 years of experience, so we aren’t “breaking in” new caregivers. We also pay our primary caregivers between assignments, which enables us to minimize the caregiver churn many agencies face. This means we know our caregivers very well, allowing us to better match your needs with the right skill set.
Receive care that is integrated with the services provided by others. Families and physicians, as requested, are kept informed of care issues and needs. This is covered in our Care and Communication plan.

Can I get references from past and current clients?

Absolutely. Customer references are available upon request.

What sort of screening process do your caregivers go through?

New caregivers go through an extensive screening process which includes DMV and a criminal background check, reference-checks, and health screening.

How do you match your clients with your caregivers?

We start by sitting down with the family and learning about the unique needs of their loved one. Once we have clear understanding of what skill sets are required, we recommend a caregiver that possesses those skills. The family can meet the caregiver to make sure the “chemistry” is right. If the client is coming out of the hospital or a skilled nursing facility, we like to send the caregiver to the facility before the client leaves to learn from the staff what special care is required.

If the caregiver turns out not be a good fit, can I get a new one?

Yes. Just talk with the owner and he will arrange for you to get a new caregiver.

What happens if my caregiver gets sick or has an emergency and can’t come?

We have a pool of caregivers that are there to fill in when these situations occur.

Do your caregivers cook meals, help me with bathing, and provide transportation?

Yes, our caregivers assist with what is known as ADL’s or Activities of Daily Living. Please see the Services section for a complete list of services provided.

Can my caregiver help me with my medications?

Your caregiver will be able to help remind you to take your medications; however, they are not allowed to physically administer any medications to you. One thing we have found to be helpful is for you to have a family member set up a pill organizer. Although your caregiver is not allowed to load the pill box, they can remind you if you have forgotten to take your medication.

Does the caregiver require his/her own room? Do they move into my house?

If you are contracting with Caring Hands Caregivers for 24 hour care then, yes, the caregiver does stay in your home. We do request that, if possible, the caregiver does have his/her own room. Caregivers typically bring only the clothes and supplies they will need for the shift they are covering.

How do you monitor the quality of care your employees provide?

Being a smaller agency helps greatly in this area. When a new client is brought on board, we leave a Care Log on site. The caregiver uses the log to capture the information on the daily care of the individual as outlined in the initial Care and Communication plan. The log is reviewed on a regular basis to ensure the level of care is on track with goals of the family. Also, the owner of the agency will make both scheduled and surprise visits to the client to ensure the quality of care is being delivered.

Whom do I pay and how does it work?

Caring Hands will bill you on the first of each month for the services provided during the prior month. You just confirm the billing amount is correct and pay Caring Hands directly.

Do you take insurance? What types?

Most medical insurance plans do not pay for private duty services like those offered by Caring Hands Caregivers. However, Long Term Care Insurance companies often do pay for these services. If you have one of these plans, we will be happy to assist you in getting reimbursed. Also, if the client is a veteran of one of the armed forces, there are possible benefits available. Just ask and we will help you initiate the process of applying for these benefits.